Terms and conditions

GENERAL TERMS AND CONDITIONS

These general terms and conditions are effective as of 4th July 2024 (hereinafter referred to as “GTC”).

Dear user! We are pleased that you have visited our website. Please read these Terms and Conditions carefully, as they set out the legal relationship and contractual provisions between our website and you, as well as useful and important information about the website operator, complaints handling and other rights and obligations you have.

General provisions, Operator

Data of the operator of the website available under the domain https://ticket-paradise.com/ (hereinafter referred to as the “Operator“):

Company name: Diamond tours s. r. o.

Location: 94501 Komárno, Eötvösova ul. 3195/21

Registrar of companies: District Court Nitra

Tax number: 56124783

Customer support e-mail address: info@ticket-paradise.com

Phone: +386 (412) 54241

Website Internet address: https://ticket-paradise.com/

Hosting Provider Name: Hostinger UK Limited (hereinafter referred to as the “Hosting Provider”)

Service address: Nwms Center, 31 Southampton Row, Office 3.11, 3rd Floor, London, England, WC1B 5HJ

Web address of the repository provider: https://www.hostinger.com/

The Operator operates a customer service and complaint handling service every working day, which is available to the user at the e-mail address …………………………

These GTC are governed by the European Union standards and Hungarian law.

By accepting the present GTC, you agree, pursuant to Article 12 of Government Decree 45/2014 (II.26.) (hereinafter: Government Decree), that the Operator will provide you with the information required by Article 11 (1) paragraph 1 of the Government Decree not on paper, but on another durable medium, i.e. in .pdf format.

The Operator is a ticketing company that operates a website (hereinafter referred to as the Website) in connection with events and activities organised by it or others. The Operator sells tickets (hereinafter referred to as “Tickets” or “Tickets” or “E-tickets”) through the Website for events and activities that it or others may organise, which may be purchased by you.

The Operator sells the Tickets through the Website. Tickets available on the Website are made available by the Operator. Where the rules for the sale of Tickets differ from the general rules, these GTC shall indicate this separately.

The present GTC define the terms and conditions of the sale of Tickets between the Operator and the natural persons and legal entities using the Website (hereinafter referred to as the “Buyer”; the Operator and the Buyer together hereinafter referred to as the “Parties”), as well as the rights and obligations arising between the Parties.

According to Act V of 2013 on the Civil Code (Civil Code), a consumer is a natural person acting outside the scope of his/her profession, self-employment or business activity.

Customers of the Website may be both consumers and non-consumers as described above. In these Terms and Conditions, where the provisions apply to both consumers and non-consumers, the user is the Buyer, and where the provisions apply only to consumers, the user is the consumer (hereinafter referred to as the Consumer or Consumers).

The Operator is not a signatory to the Code of Conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers and has not signed up to it.

When purchasing Tickets, the Customer enters into a service relationship with the Operator. The purchase of the Tickets is a contract between the Operator and the Customer, in which the Operator undertakes to carry out the ordering process and the Customer pays the price of the Tickets ordered.

The Operator’s details (e.g. its registered office, postal address, telephone number, fax number, e-mail address, and to whom the consumer can address complaints) are available on the Website and in these GTC.

The contract between the Operator and the Customer is concluded for the sale of Tickets (fixed term contract).

Language of the contract, form of the contract

The language of the contracts covered by these GTC is English.

Contracts covered by these GTC are not considered as written contracts, they are registered by the Operator. The contract shall include the order, the order confirmation, the invoice (if the Customer requests an invoice) and the GTC in force at the time of the order.

Limitations on the Operator’s service

The Customer acknowledges that due to the characteristics of the Internet, the continuous operation of the Website may be interrupted despite the Operator’s prior knowledge and intention. Accordingly, the Operator does not guarantee the fault-free and uninterrupted operation of the Service and the related Website or that access to the Service will be uninterrupted or error-free. The Service means the services available on the Website.

Responsibility of the Operator

The Operator shall be liable only for damage caused by intentional or grossly negligent errors for which it is responsible. The extent of liability in any case shall not exceed the value of the transaction involving the use of the service, i.e. the amount paid for the Tickets purchased by the Customer.

The Customer acknowledges that the Operator shall not be liable for any damage or misuse arising during or as a result of payment by credit card, and excludes any such liability.

The Operator shall exercise the utmost care in the processing and storage of personal data. However, the Internet and information technology is an environment in which the Operator shall not be liable for any damage caused by indefensible attacks despite the utmost care.

The Operator shall not be liable for any damage caused by the Customer or by the contractual or unlawful activity or omission of a third party.

The Operator disclaims any liability for any damage related to the cancellation or postponement of the event or event that the Ticket may be used for, by the Operator or any other authority, court, national or international organisation or any third party.

If, as a result of war, riot, terrorist act, strike, accident, fire, blockade, flood, natural disaster, serious power supply disruption, epidemic or near epidemic or other unforeseeable and unavoidable obstacle beyond the control of the Operator, which prevents the Operator from fulfilling any of its contractual obligations (e.g.If the Operator is unable to fulfil its contractual obligations (e.g. by cancelling or postponing the event or event to a later date), the Operator shall not be liable for any loss or damage suffered by the Customer or any third party as a result of such events.

How digital content works, technical protection measures

Interoperability of digital content with hardware and software: the Website is compatible with common internet browsers. The data displayed is stored in a Hostinger database. Sensitive data is stored with an appropriate level of encryption and encrypted using hardware support built into the processor.

The availability of servers providing data is above 99.9% per year. For more information on the operation of digital data content and the technical protection measures to be applied, please visit the Repository provider’s website.

Registration

The Customer does not need to register on the Website in order to purchase Tickets.

Details of the Customer

The Customer is obliged to provide the Operator with his/her e-mail address for the purchase. The Customer shall be fully liable for all purchases and other activities carried out via his/her e-mail address. The Customer undertakes to notify the Operator immediately in the event of any unauthorised use of his/her e-mail address or any other breach of security. The Operator excludes any liability for damages resulting from the storage of the e-mail address or from the transfer of the e-mail address to third parties.

The Customer declares and is responsible for the fact that he/she has provided the Website with his/her true data. The Operator disclaims any liability for any damage resulting from the provision of incorrect, false or misleading information or e-mail address during the purchase process. The Customer accepts that the Operator will perform and issue an invoice to the Customer in accordance with the details provided by the Customer in the event of online payment. If there are any changes to your details, please update them immediately by amending them on the Website. The Customer may check and modify his/her data at any time. The Operator has the right to delete obviously incorrect or false data and, in case of doubt, to verify the veracity of the Customer’s data.

The Operator reserves the right to reject the Customer’s order in justified cases, in particular in the event of providing false or incomplete information or any misuse of the Website.

The Operator processes the Customer’s personal data in accordance with the provisions of the Privacy Policy.

If you purchase a Ticket on the Website for a third party, you are informed that you are responsible for ensuring that the third party has given its consent to the Operator to process the third party’s data in connection with the order.

Information on the Entrance Fee and payment method

The essential features of Tickets and their types can be found on the Website. The Website provides full information on the Tickets available and their prices, in gross form, with a reference to the legal European currency (EUR). The price of Tickets shall include VAT payable on a case-by-case basis.

The Buyer shall not incur any additional costs over and above the gross prices indicated on the purchase interface. The Operator does not use open-ended or flat-rate contracts. The amount of the consideration shall include all costs relating to the purchase.

The Website may not charge any fees other than the fees of the Customer’s telecommunication service provider on the basis of the Customer’s individual subscription or other contract, other than the fees of the Customer’s telecommunication service provider, as a consideration for the Internet, mobile or other electronic connection, and possibly for the special payment method (e.g. mobile payment), of the device used to place the order and purchase (mobile phone, telephone, computer with Internet connection, tablet, etc.). The Operator does not apply a surcharge service.

The Operator provides the following payment methods for the purchase of Tickets on its Website:

online payment by credit card: the Operator provides this service through Stripe Inc. If you choose to pay online, you accept the Stripe Inc. terms and conditions of operation and data management and you consent to the Operator providing Stripe Inc. with your personal data necessary for the proper functioning of the services.

To learn more about Stripe Inc. terms and conditions, please click here: https://stripe.com/en-hu/privacy

During the purchase process, the Customer has no obligations beyond the payment of the Ticket price. The Customer shall not provide the Operator with a deposit or other financial security.

The Operator shall not be liable for any errors that may occur during the Stripe Inc. online banking payment.

How to buy a Ticket, payment conditions

The Ticket of your choice can be purchased by clicking on the “Add to cart” button. After clicking on this “Buy now” button, you will be redirected to the “Select options” page.

You can then proceed with the purchase of your ticket by clicking on the “Next” button after selecting the required number of tickets according to the type and type of ticket and you will be taken to the “Checkout ” screen.

In the “Checkout” interface, you will need to enter your email address, or if you wish to receive an invoice for the Tickets you wish to purchase, you can enter your billing details by clicking on the “Enter billing details” button. You can then accept these GTC and the Operator’s Privacy Policy by ticking the box. If you would like to subscribe to the Operator’s newsletter, you can do so by ticking the box in the “Enter your details” interface, but subscribing to the newsletter is not a condition for continuing to purchase.

Clicking on the “Place order” button will take you to the “Payment” page, where you can choose the payment method. For more information on the payment methods, please refer to Section VIII./4 of these GTC. After selecting the payment method and clicking on “Continue”, you have not yet purchased a Ticket. Depending on the payment method selected, the purchase is made via the payment service provider’s interface (bank data entry interface, where the data entered are not recognised and not stored by the Operator). If the data need to be corrected, the Customer can do so without limitation until he/she clicks on the “Payment” button. Thus, by clicking on the “Pay” button, an order with payment obligation is created and by clicking on the “Pay” button, the Customer accepts the terms of the Ticket contract and the provisions of these GTC.

According to the established practice of online stores and websites, the contract based on the order of the Ticket is concluded upon receipt of the order confirmation e-mail, and the Website sends the confirmation e-mail within 48 hours after the Customer’s order. The confirmation e-mail shall contain the price of the Ticket or Tickets and the GTC (in .pdf format). The confirmation e-mail shall constitute the contract between the Parties.

An automatic confirmation e-mail confirming the purchase will be sent by the Operator to the e-mail address provided by the Customer. If the Customer provides an incorrect e-mail address, the Customer shall be liable for any resulting damage and the Operator’s liability shall be excluded.

If the Customer does not receive the above confirmation email within a few minutes after the purchase, this is presumably due to a technical or other connection error. In this case, please do not repeat the transaction but contact the Operator’s Customer Service immediately (contact details of the Customer Service are provided at the beginning of the GTC). The Customer Service will rectify the problem.

If for any reason the Customer does not receive a confirmation of his/her order within 48 hours, the Customer is released from his/her obligation to accept the offer, i.e. he/she is no longer bound by his/her order and is not obliged to accept and pay for it. If you have already paid for your order, the Operator will reimburse you for the value of your order without delay, but within 48 hours at the latest.

The selection of a Ticket does not oblige the Customer to make a purchase. If the order process is not completed, the selected Ticket will be deleted and the previously selected Ticket will be made available again to other users of the Website.

Information on admission tickets

The Customer purchases an E-ticket via the Website. An E-Ticket is a full-fare electronic ticket. The number sequence and barcode on the E-Ticket contains all the information related to the order. It identifies the ticket and therefore no other security token is required. The barcode is verified electronically on entry at the event venue. Under no circumstances should you allow any unauthorised person to make a copy of your E-ticket. Since the barcode reader system does not detect the difference between a copied barcode and the original, the first E-Ticket swiped is always accepted as the original ticket. Any subsequent E-Ticket with the same barcode is considered a copy, i.e. an invalid ticket. The E-Ticket is sent to the Customer by e-mail. Please print out all pages of the PDF document sent for each ticket purchased. To open the PDF document you will need Adobe Reader, which can be downloaded free of charge.

The E-ticket is valid only when printed out, it is not possible to enter the event by entering your name or booking code on the spot, so please bring your E-ticket printed out with you.

Each Ticket purchased entitles you to one entry to all concurrent events. If the visitor leaves the event area, the Ticket will expire. All Tickets purchased are day tickets, which can only be used on one day of your choice.

By purchasing the Ticket, the Customer accepts that photographs and video recordings may be taken of him/her at the event, which may be used later in the media. The Operator excludes any claims of the Customers in connection with the recordings.

Copyrights

The Website is protected by copyright. The Operator is the copyright owner or the authorised user of all content displayed on the Website, any copyright works or other intellectual works (including, but not limited to, all graphics and other materials, the layout, design, editing, software and other solutions, ideas and implementations used), originating from non-users.

The Operator is entitled to use all trademarks (brand names, logos, etc.) of non-users appearing on the Website. Neither the registration, nor the use of the Website, nor any provision of the GTC shall grant any right to any user to use or exploit any trade name or trademark contained in the Website.

Apart from the display, temporary reproduction and private copying required for the intended use of the Website, these intellectual works may not be used or exploited in any form without the prior written permission of the Operator.

Unilateral amendment of the content of the GTC

The Website reserves the right to amend the GTC pursuant to Section 6:191 (4) of Act V of 2013 on the Civil Code. The starting date of the GTC is indicated by the date under the title at the top of the page. The Website will notify you of any modification of the TOS to the e-mail address you provided when you purchased the Ticket. Please notify our Website within 15 days if you do not wish to accept the amended T&Cs. Failure to notify us within 15 days will constitute acceptance of the amended T&Cs. If you notify us within 15 days that you do not wish to accept the amended TOS, we will acknowledge this, but we will inform you that you will not be able to use the services of our Website. The T&Cs may only be amended for good cause, which may include material changes to the operation of the Website, changes in legislation, regulatory decisions, promotions, new services, etc.

Information on the absence of a right of withdrawal for the Customer

This chapter is governed by Act V of 2013 on the Civil Code and the provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses.

Tickets for the event are sold via https://ticket-paradise.com/.

According to this, the consumer does not have the right of withdrawal in relation to the contract, based on Article 29 (1) l) of Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, according to which the consumer may not exercise his right of withdrawal under the Decree in the case of a contract for a service related to leisure activities, if the contract has a specific performance date or deadline.

The operator has decided to grant consumers the following rights in relation to the cancellation of ticket purchases:

If the consumer wishes to return the ticket to the Operator within 24 hours of the date of entry on the ticket, the consumer will not be refunded the price of the ticket.
If the consumer wishes to return the ticket to the Operator within 72 hours of the date of entry indicated on the ticket, the consumer will be refunded 50% of the ticket price.
If the consumer wishes to return the ticket to the Operator after 72 hours from the date of entry indicated on the ticket, the consumer will be refunded 100% of the ticket price.

The Operator may unilaterally withdraw its commitment under this clause at any time.

Warranty, product warranty, guarantee

We can inform you about the warranty of the accessories as a right of the Buyer as follows.

In essence, the warranty of replacement means that in case of sale of a Ticket, the Operator is liable for any defect in the Ticket (more precisely, for any defects in the Ticket due to defects already existing in the Ticket at the time of purchase, e.g.: the date on the Ticket is incorrect).

In which cases can you exercise your right to a warranty?

In the event of the Operator’s defective performance, you may assert a claim against the Operator for the warranty of the Service in accordance with the rules of the Civil Code.

What rights do you have under a warranty claim?

You may, at your option, make the following warranty claims:

You may request a repair or replacement, unless it is impossible to meet the request you have chosen or would involve disproportionate additional costs for the Operator compared to meeting your other requests. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Operator’s expense or, as a last resort, you may withdraw from the contract.

You may switch from one warranty right to another, but you will bear the cost of the switch, unless it was justified or the Operator gave a reason for it.

What is the time limit for you to claim your warranty?

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights to claim for defects beyond the two-year limitation period from the date of performance of the contract.

Who can you claim against?

You may assert a warranty claim against the Operator.

What are the other conditions for enforcing your rights under the warranty?

Within six months from the date of performance, you may claim for a replacement warranty on the basis of the fault, provided that you prove that the Ticket or the service was provided by the Operator. However, after six months from the date of performance, you will be required to prove that the defect which you have discovered existed at the time of performance.

We can inform you about the product warranty as a right of the Customer as follows.

In which cases can you exercise your right to a product guarantee?

In the event of a defect in a movable item (Ticket), you may, at your option, claim under the accessories warranty or the product warranty.

What rights do you have under a product warranty claim?

As a product warranty claim, you can only request the repair or replacement of the defective Ticket.

In which cases is the Ticket considered incorrect?

A Ticket is defective if it does not meet the quality requirements in force at the time it was put into circulation or if it does not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have two years from the date the Ticket was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the Ticket is defective in order to make a product warranty claim.

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

you have not manufactured or marketed the Ticket in the course of your business, or
the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
the Ticket error results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one reason for exemption.

Please note that you may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced Ticket or the repaired part.

We can inform you about the following in relation to the Good Standing.

Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables defines the cases of mandatory warranty. The Tickets specified in these GTC do not fall under the above mentioned cases and therefore the Operator does not provide any warranty.

How to handle complaints

The provisions of this Chapter apply only to Consumers.

The registered office of the Operator, the place of complaint handling, the mailing address, e-mail address, Internet address and telephone number of its customer service are specified in Section I of the GTC.

The Consumer may communicate to the Operator, orally or in writing, any complaint regarding the conduct, activity or omission of the Operator directly related to the provision or sale of the service. The Operator shall investigate the oral complaint promptly and, if possible, remedy it immediately. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Operator shall immediately take a record of the complaint and its position and shall provide the Consumer with a copy of the record in the case of an oral complaint made in person, or, in the case of an oral complaint made by telephone or other electronic communications service, at the latest at the same time as the substantive reply.

The written complaint shall be answered in writing by the Operator within thirty (30) days of receipt and sent to the Consumer by e-mail together with the above minutes. The Operator shall state the reasons for its rejection of the complaint. In the event of rejection of the complaint, the Operator shall inform the Consumer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The address for correspondence of the competent authority or the conciliation body at the place where the Operator is established shall be provided.

If the answer is negative, you can turn to the independent conciliation bodies that operate.

In the event of a complaint, the conciliation body of the Consumer’s place of residence shall have primary jurisdiction.

The conciliation body is competent to settle out-of-court disputes between consumers and businesses (consumer disputes) concerning the quality and safety of products, the application of product liability rules, the quality of service, and the conclusion and performance of contracts between the parties. To this end, the conciliation body attempts to reach an agreement between the parties and, if this is unsuccessful, it decides on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the consumer or the business, the conciliation body advises on the rights and obligations of the consumer.

Please be advised that the Website may submit to the conciliation body in its place of establishment a general declaration of submission in writing, valid until revoked, in which it agrees to submit to the conciliation procedure and, in the absence of a settlement, to the decision of such procedure. In the declaration of submission, the Website may limit the extent or scope of its commitment to the value or otherwise of the subject matter of the dispute as it may determine. The Website shall be released from the binding force of this declaration if it proves that it has withdrawn it in the same way as the undertaking before the conclusion of the contract.

Please note that the company has a duty to cooperate with the conciliation body in its proceedings.

If you want to make a complaint about a product or service you have bought online, you can initiate an out-of-court complaint procedure on the following website. You can only use the portal if you live in the EU and the trader is based in an EU country. https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

In case of infringement of competition rules, you can refer the matter to the Economic Competition Authority.

Consumers residing in the European Union are reminded that if they have a cross-border consumer dispute, they can also use the online dispute resolution platform for online services. The online dispute resolution platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

The Operator does not perform public service activities, so it is not subject to the special legal rules applicable to service providers performing such activities (special customer service, extended opening hours, advance booking, continuous availability, five-minute check-in time, etc.).

Final provisions

These GTCs are also subject to, first of all, Act V of 2013 on the Civil Code, Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses and Act CLV of 1997 on consumer protection, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016.) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) (GDPR), Government Regulation No 151/2003 (22.IX.) on the mandatory warranty for certain consumer durables (22.

Annex 1

Model withdrawal declaration

(fill in and return only if you wish to withdraw from the contract)

Addressee:

I/We, the undersigned, declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following product(s): *

Date of conclusion of contract / date of receipt: *

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in case of paper declaration)

Celtic

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